Shipping & returns

Shipping & Return Policy

 

Delivery Information

  • Delivery Areas :
    • Brunei-Muara, Tutong, Kuala Belait, and Temburong.

 

  • Delivery Charges : 
    • Brunei-Muara: Free delivery.
    • Tutong: BND 25 delivery fee
    • Kuala Belait & Temburong: BND 50 delivery fee

 

  • Delivery Time : 
    • All items will be delivered within 3 working days and only Temburong will be delivered within 4-5 working days after order confirmation.

 

  • Delivery Inspection :
    • Customers are required to check all items upon delivery. Please inspect your order for any faults or defects before signing the delivery confirmation.

 

  • Return & Warranty Policy :
    • We provide a 3-day warranty for items found to have a manufacturer defect.
    • Returns must be made within 3 days of receiving the item.
    • Returned items must be in their original condition, with all packaging and proof of purchase.