Shipping & Return Policy

At AwincoMart, we strive to provide a smooth and reliable shopping experience. Please review our shipping and return policy below before placing your order.

🚚 Delivery Information

Delivery Coverage

We currently deliver to all four districts in Brunei Darussalam:

• Brunei-Muara
• Tutong
• Kuala Belait
• Temburong

Delivery Charges

Delivery charges will be automatically calculated during checkout where applicable.

Delivery Timeline

We aim to process and deliver your order as quickly as possible.

Delivery timelines begin after order confirmation and payment verification. Delays may occur during peak periods, public holidays, or unforeseen circumstances.

📦 Order Inspection Upon Delivery

To ensure your satisfaction, we kindly request that customers inspect all items upon delivery.

Before signing the delivery confirmation, please verify that:

• The correct items have been received.
• The items are free from visible damage.
• The quantity matches your order.

Any concerns regarding damaged, missing, or incorrect items should be reported immediately to our team.

🔄 Return & Warranty Policy

Manufacturer Defect Warranty

We provide a 3-day warranty period for products found to have manufacturing defects.

To qualify for a warranty claim:

• The defect must be reported within 3 days of receiving the item.
• The item must not have been misused, altered, or damaged by improper handling.
• Proof of purchase must be provided.

Return Eligibility

Returns will be accepted within 3 days from the date of delivery, provided that:

• The item is in its original condition.
• All original packaging, accessories, manuals, and labels are included.
• The original receipt or proof of purchase is presented.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products damaged due to misuse, negligence, or improper installation.
• Items showing signs of use or modification.
• Clearance, promotional, or specially ordered items (unless defective).

📞 Need Assistance?

If you have any questions regarding delivery, returns, or warranty claims, our customer service team is ready to assist you.

AwincoMart – Your Trusted Partner for Home Improvement, Lighting & Building Solutions. 🏠✨

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Delivery

• Brunei-Muara: FREE
• Tutong: BND 25
• Kuala Belait: BND 50
• Temburong: BND 50

Delivery Time

• Brunei-Muara, Tutong & Kuala Belait: Within 3 working days
• Temburong: Within 4–5 working days

Returns & Warranty

• Manufacturer defect warranty: 3 days
• Returns accepted within 3 days of delivery
• Items must be unused, in original packaging, and accompanied by proof of purchase
• Customers should inspect all items upon delivery before signing the delivery confirmation

Thank you for shopping with AwincoMart.